Terms & Conditions

1. Business customers only

Siterr Agency provides its services exclusively to businesses and professionals acting in the course of their trade, business or profession.

Services offered through siterragency.nl are not intended for consumers purchasing primarily for private purposes.

2. Siterr Agency

3. Free website demo

A free demo or initial website concept is provided without obligation.

Requesting or receiving a demo does not automatically create a paid agreement. A paid service begins only after Siterr Agency and the customer have agreed to the relevant scope, pricing and conditions.

4. Design & Development

Siterr Agency designs and builds professional business websites.

Under the current launch offer, the standard Design & Development price of €399 excl. VAT is reduced to €0 excl. VAT for eligible launch customers.

Unless agreed otherwise, up to two focused revision rounds are included before launch. Reasonable revisions may include adjustments to:

• text;
• photos;
• colours;
• contact information;
• services;
• existing design elements.

Entirely new concepts, new pages or substantial new functionality may be quoted separately.

5. Website Care subscription

The standard Website Care price is €59 excl. VAT per month.

Eligible launch customers receive the current launch rate of €29 excl. VAT per month.

The subscription starts only once the final website is approved and ready to go live. Unless otherwise agreed in writing:

• Website Care is billed monthly;
• the subscription is cancellable monthly;
• a notice period of one month applies.

6. What Website Care includes

Website Care may include:

• website hosting;
• SSL security;
• technical maintenance;
• software updates;
• backups;
• mobile and tablet optimisation;
• basic SEO setup;
• small changes to existing text;
• replacing or adding photos;
• adding projects within the existing website structure;
• technical support;
• domain management where applicable;
• one business email address where applicable.

Major redesigns, entirely new pages, substantial new functionality, advanced SEO, advertising campaigns or other services outside the existing scope are not automatically included.

Any additional charges will always be discussed before additional work begins.

7. Customer responsibilities

The customer is responsible for providing and checking information required for the website, including company information, texts, photos, logos, prices, services, contact information and other business information.

The customer confirms that materials supplied to Siterr Agency may legally be used for the agreed website.

Siterr Agency is not responsible for inaccurate, unlawful or outdated information supplied or approved by the customer.

8. Delivery time

The target delivery time is within 5 working days after all required information, photos and access have been received.

This is a target rather than an unconditional guarantee. Delivery time may depend on project scope, availability of required information, customer feedback and third-party services.

9. Domain names

Where Siterr Agency registers a new domain name for the customer, it will where reasonably possible be registered in the customer’s or customer’s company’s name. The domain remains the customer’s.

Siterr Agency may manage the domain while Website Care is active. After termination, the domain can be transferred to the customer or another provider once outstanding invoices have been paid.

10. Intellectual property

Photos, logos, texts and other materials supplied by the customer remain the property of the customer or their respective rights holder.

General templates, reusable components, code, design systems, processes, technical methods and other reusable elements developed or used by Siterr Agency remain the property of Siterr Agency unless agreed otherwise in writing.

While the subscription is active, the customer may use the website as part of the Siterr Agency service. If the customer wishes to take over and independently host the website after termination, separate arrangements may be agreed.

11. Termination

After the applicable notice period ends:

• hosting stops;
• maintenance, updates and support stop;
• the website may be taken offline;
• the customer retains their domain name;
• transfer or takeover arrangements may be agreed separately.

12. Payment

Unless otherwise agreed, invoices are payable within 14 days.

If an invoice remains unpaid after a payment reminder, Siterr Agency may temporarily suspend services until outstanding amounts are paid.

13. Third-party services

Siterr Agency may use third-party providers such as hosting providers, domain registrars, email providers, analytics providers, plugins, external software and technical platforms.

Siterr Agency is not responsible for outages, price changes or service changes caused by third parties outside Siterr Agency’s reasonable control.

14. Marketing and results

Unless explicitly agreed separately, Website Care does not include Google Ads, Meta Ads, paid advertising, social-media management, active lead generation or extensive SEO campaigns.

Siterr Agency does not guarantee a specific number of website visitors, enquiries, customers, sales, revenue or a specific Google ranking.

15. Liability

Siterr Agency will take reasonable care in designing, hosting and maintaining the website.

To the extent permitted by law, Siterr Agency is not liable for outages, interruptions or damage caused by circumstances outside its reasonable control, including failures of hosting providers, networks, external software or third-party services.

Nothing in these Terms excludes liability that cannot legally be excluded.

16. Privacy

Personal information is processed in accordance with the Siterr Agency Privacy Policy.

17. Agreement-specific terms

If a separately signed agreement with a customer contains terms that differ from these Terms & Conditions, the individually agreed written terms take priority for that customer.

18. Applicable law

These Terms and agreements with Siterr Agency are governed by Dutch law.

Any dispute will be submitted to the competent court in the Netherlands unless mandatory law requires otherwise.